Customers Always Come First

 

Tuesday -- Beautiful morning sunny and cold 13 C. It is 9.15. I am done with my breakfast, enjoying my morning tea, walking around on the deck, in my back garden. It is slightly cold but not much, I am not wearing jacket. 

I am planning to do things for the day. Have to do laundry of my clothes and towels. Not a big load, it is just a medium one. I will start now. My daughter, the middle one, called me from Grimsby. She was going back from Lincoln Uni. It is one hour drive from her place. She has to pick first her son up from school before going home.

She calls me to have chit chat, nothing important. She was planning to have a get together of her friends. They used to do that on monthly basis. Because of Covid situation, she has to work around that. She planned to have two tables, each with six people. Everyone was looking forward to have something to get out. 

We have to do things keeping in mind the directives. The distancing and other measures which are required. 

My youngest daughter was just back from her work, going to pick her son from school. She was busy with things, messaged me to call after 5 pm her time, in London. That is 12 after, Toronto time. It doesn't matter, how far we live, may be in different time zones, we can still connect. Connection depends on your mental equation. You have to be on the same wave length. 

Sometimes living together doesn't mean anything. We feel apart, don't feel to connect. Talks I think, are like an urge to connect. We can not avoid, can not skip that strong feeling, rooted deep down somewhere inside our emotions, compelling us to go for that. 

But sometimes we connect just out of some obligation. Out of social pressure, we think it is our duty to do that. Sometimes we connect out of fear. We think it is too long, we haven't talked. Now might lead to our break up. End of our relationship.

Sometimes we talk to give some big News, brief talk, we consider as it is our duty, to deliver that message to that person at the other end. Sometimes we talk just to fulfill our formality. 

When we like to have chit chat, this is an instinct from the bottom of our heart to push our mind to connect with the other seeking soul. This is a bilateral act. The person at the other end is equally eager to connect. This is based on a bilateral virtual bond of trust. 

Here too, we have to take certain matters into account. Make sure that person is right to have chit chat, to share with our informal, casual talks. With no censorship required. The other main point is the timing. Make sure the time is right for the person, we like to have chit chat. 

He is busy so person is our right choice but wrong timing. He is busy not in a mood. We have to sense his tone. Our body language acts like a report card, displays our inside weather. I believe our tone is key, displays our inside emotional data account. 

Tone is a measuring scale, where we can have a reading of how far, we can go. It notifies the limitations. It acts like a tool, to determine how to give back our response. Variation in tone limits our time slot allocation. It clarifies the timings and mood of the person, we are intending to have chit chat.

We never have to push others to make to do things. Let them take the lead. Don't have to pressurize. Wait for them to feel relaxed, to take their time. Take the other person like your customer and customers always come first, they are priority. No matter what we have to respect their emotions, their feelings.